SYSTEM SETTINGS FOR E- FILING OF IT REURNS

System Configuration for E-Filing of IT Returns:

OPERATING SYSTEM - Windows XP with Service Pack 3/Windows 7/Windows 8
JRE 1.7 update 6 and above (32 bit) is required to run applets for Digital Signatures and offline forms to work(You may download this at http://java.com/en/download/manual.jsp) Browser Settings.

Income Tax Department recommends that you use the following browser specifications for
the best view of https://incometaxindiaefiling.gov.in website. You may still be able to use the
e-Filing website using other browsers and versions, but the pages may not display properly
or you may experience difficulties to use all of the functionality.
 Mozilla Firefox (version 11.0, 12.0, 13.0)
 Google Chrome (version 19.0.x, 20.0.x, 21.0.x)
 Internet Explorer (version 8.0, 9.0)
 Safari (version 3.0, 4.0, 5.0)
Enable Java script in Mozilla Firefox
 From the menu bar select Tools ->> Options.
 From the Options window, select the Content icon. Check the "Load images
automatically", "Enable JavaScript" and "Enable Java" checkboxes.
 Click OK button.
To delete cookies in Mozilla Firefox
 From the menu bar select Tools -> Clear Recent History
 From Clear All History window select the checkboxes for the types of information that
you want to remove.
 Use the menu at the top to select the amount of data that you want to delete. Select
Everything.
 Click on Clear Now
Enable Java script in Google Chrome
 Select Customize and control Google Chrome (the icon with 3 stacked horizontal
lines) to the right of the address bar.
 From the drop-down menu, select Settings
 At the bottom of the page, click Show advanced settings
 Under Privacy, select the Content settings
 Under the JavaScript heading, select the Allow all sites to run JavaScript radio button
To delete cookies in Google Chrome
 Select Customize and control Google Chrome (the icon with 3 stacked horizontal
lines) to the right of the address bar.
 Select Tools.
 Select Clear browsing data.
 In the dialog that appears, select the checkboxes for the types of information that you
want to remove.
 Use the menu at the top to select the amount of data that you want to delete. Select
beginning of time to delete everything.
Enable JavaScript in Microsoft Explorer
 Click on the gear icon on the Internet Explorer Browser (top right corner)
 Select Internet Options.
 Click Security tab.
 Select Custom level and scroll down for Scripting section.
 Enable Active Scripting.
 Click OK.
To delete cookies in Microsoft Internet Explorer
 Click on the gear icon on the Internet Explorer Browser (top right corner)
 Select Tools.
 In the General tab, Select click Delete browsing history
 Select the Cookies check box, and then click Delete.
Enable Java Script in Safari
 Click on the gear icon on Safari Browser (top right corner)
 Select Preferences.
 Select Security.
 Then select Enable Java Script from Web content.
To delete cookies in Safari
 Click on the gear icon on Safari Browser (top right corner)
 Select Preferences.
 Select Privacy tab
 Click on Remove All Website Data.
 Click on Remove Now.

FAQs

Q 1) I cannot read the file for signing while uploading XML. What should I do?
Answer: This problem is due to your Internet Explorer browser settings. Please do the
following,
 In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level-> You
should enable "Include local directory Path when uploading file to the server".
 Create a folder in the "C" Drive called “fakepath” (c:\fakepath) and copy the xml files
to this folder. Restart the Browser and you will be able to upload the file.

Q 2) I have saved the XML file in my computer, but while uploading, system is giving
an error “Cannot read the XML file”? What should I do ?
Answer: Kindly set the Internet Explorer Security Settings to Low. Please follow the below
steps:
In case of Windows Vista/Windows 7,
 Go To Start-->Control Panel--> Programs--> Java--> General tab.
 Click on “Settings” button in 'Temporary Internet Files'.
 Kindly uncheck the “Keep temporary files on my computer”and click the “Delete Files”
button and press OK.
 Close your existing browser and open a new browser.

Q 3) The web page is expired while uploading a DSC, What should I do ?
Answer: Java Runtime Environment V 1.6 or above, needs to be installed in your machine.

Q 4) DSC "session expired" issue and offline forms utility.
Answer: JRE 1.7 update 6 and above (32 bit) is required to run applets for Digital
Signatures and offline forms to work.